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How we protect your account and privacy

When you open an account with ungutoto 4d, your personal information — the email you register with, your deposit history through DANA, OVO, GoPay or QRIS, and your…

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ungutoto 4d How we protect your account and privacy
REACH US ANYTIME

How to ask about your privacy

Team online

Email support

Contact [email protected] with any question about what data we hold on your account, how we use it, or to request access, correction or deletion of your personal information. Response within 48 hours.

Live chat

Open your account and tap the help icon in the lobby to chat with our privacy team. Available 24/7 across all devices. Tell us what you need and we'll walk you through your options.

Account settings

Log in, go to Settings > Privacy & Data, and you'll see your full profile, payment history and communication preferences. Update or download your data anytime from that page.

SECURITY & TRANSPARENCY

How we handle your information every day

Encryption and storage

All personal data is encrypted using SSL 256-bit technology. Payment details for DANA, OVO, GoPay and QRIS transactions are tokenised — we never store your full card or bank details on our servers. Backups are encrypted and stored in a separate secure facility.

Cookie and tracking policy

We use cookies to keep you logged in, remember your language and region, and track how you navigate the lobby so we can spot technical issues early. You can disable non-essential cookies in your browser; we'll still function, but some features may be slower.

Account access and verification

When you request a withdrawal, we verify your identity by matching your deposit payment method and requesting a one-time code via email or SMS. This prevents unauthorised withdrawals even if someone knows your password.

Data retention and deletion

Transaction records are kept for seven years to comply with financial regulations where local law permits. Activity logs are purged after two years. You can request deletion of your account and associated data by emailing [email protected]; we'll retain only records legally required.

Third-party sharing limits

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators), anti-fraud vendors, and regulatory bodies where legally obligated. No marketing partners, no data brokers. You can opt out of marketing emails anytime in your account settings.

Breach notification

If we discover unauthorised access to your account or data, we notify you within 24 hours via the email on file and post an announcement on the login page. We also report to relevant authorities where required by local law.

Privacy Policy questions from our players

Your account transitions to dormant status immediately. We keep transaction records for seven years where local law permits (required for regulatory compliance). Your activity logs are deleted after two years. You can request permanent deletion of all data anytime; we'll erase what's not legally required within 10 business days and confirm via email.

Yes. Log in, open Settings > Privacy & Data, and download your full profile. This includes your registration details, all DANA, OVO, GoPay and QRIS transactions, login history, and game activity. You can also email [email protected] to request a detailed export in standard format within five business days.

Your payment details are tokenised immediately upon first use — we never store your full account numbers or card digits. Payment processors (DANA, OVO, GoPay, QRIS) handle the actual transaction; we only receive confirmation that the deposit cleared. All data exchanges use SSL encryption.

Only you (via Settings > Privacy & Data) and our support team (on a need-to-know basis for fraud prevention or your own requests). Payment processors see transaction amounts and dates. Regulatory authorities may request access where local law permits. We never sell access to third parties.

We use your email to send you account alerts, promotion announcements, and product updates. You can unsubscribe from promotional emails anytime in Settings > Notifications. Unsubscribing does not stop security or legal notifications. We do not sell your email or activity data to advertisers.

Activity logs (which games you played, session duration, features used) are kept for two years, then automatically deleted. Transaction and account records are retained for seven years where local law permits. Deletion requests can be made to [email protected] anytime.

Contact [email protected] immediately or use live chat (24/7 in the lobby). Change your password and enable any additional security options in your account settings. If you suspect fraudulent activity, we'll investigate within 24 hours and notify you of findings via email and SMS.

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